INSTEROKE · EVERYDAY LIVING
Shipping Policy
United States delivery, with clear costs and timing.
Destination & currency
We ship to the United States. All listed rates are USD. Orders to other destinations are not currently accepted. Service availability for the delivery address is confirmed at checkout.
Shipping rates
| Service | Discounted merchandise subtotal | Charge |
|---|---|---|
| Standard | Below $50 | $5.99 |
| Standard | $50 or more | Free |
| Expedited | Any subtotal | $7.99 |
The threshold uses the merchandise subtotal after discounts, before shipping and taxes. The available rate and final total are displayed at checkout.
Processing plus transit
Processing takes 5–10 business days before dispatch. Standard transit is estimated at 10–15 business days after dispatch. Add both periods for an estimated total of 15–25 business days. Business days exclude weekends and public holidays affecting fulfillment or carriers. These are estimates, not guaranteed delivery dates. Expedited service does not remove processing time; no unconfirmed expedited arrival date is promised.
Tracking & delivery
If tracking is provided for your shipment, it will appear in the dispatch notification or order status. Tracking can take time to update after a label is created. Carrier delays, weather, customs and peak periods may extend transit. Contact us if tracking appears stalled or a parcel is marked delivered but cannot be located.
Address changes & cancellations
Provide an accurate, complete address at checkout. Contact us immediately for corrections or cancellation requests. Changes are possible only while the fulfillment stage allows them. If a parcel is returned because an address is incorrect or delivery is refused, contact us so we can review the return, any actual reshipping cost and the appropriate resolution.
Damage, incorrect items & missing parcels
Keep packaging and send your order number with clear photographs for a damaged or incorrect item. For a missing parcel, check the address, household members and carrier delivery information, then contact us. We investigate with the carrier where appropriate and explain the available remedy. These procedures do not restrict mandatory consumer rights.
Taxes & import charges
Applicable taxes collected by the store are shown at checkout. Any import duties or charges imposed by authorities depend on the shipment and applicable rules; where not collected at checkout, you may be required to pay them. Contact us before ordering if you need clarification.
Company & contact
Shijiazhuang Chenlan Technology Co., Ltd.
Owner: Peng Qinqin
Room 1403, Unit 2, Building 4, Tianshui Licheng, No. 266, Huai'an West Road, Qiaoxi District, Shijiazhuang City, Hebei Province, China
Email: service@insteroke.com