INSTEROKE · EVERYDAY LIVING
FAQ
Helpful answers before and after you order.
Where do you ship?
We currently accept shipping orders to the United States only. Available services and the final charge are shown at checkout.
How much is shipping?
Standard shipping is $5.99 when the discounted merchandise subtotal is below $50, and free at $50 or above. Expedited shipping is $7.99. All amounts are USD.
When will my order arrive?
Processing takes 5–10 business days. Standard transit is estimated at 10–15 business days after dispatch. These periods are added together: the estimated total is 15–25 business days, excluding delays and holidays. No guaranteed expedited arrival date is offered.
Can I change or cancel an order?
Email us promptly with your order number. Changes depend on the fulfillment stage and cannot be guaranteed after dispatch.
Can I return an item?
Request a return within 30 days of delivery. Contact us before mailing the item. For a change-of-mind return, the buyer pays return postage. Damage and incorrect items are handled according to the circumstances and applicable rights.
Are all objects in the photos included?
No. Lifestyle images may contain styling props. Only components explicitly listed in the product description are included. Relevant pages disclose when an image is a generated styling illustration.
What if I need a missing specification?
Ask us for the product detail before purchasing. We do not infer material, dimensions or certifications from a photograph.
How are refunds processed?
After receiving a return, we inspect it and process an approved refund within 10 business days to the original payment method. Your payment provider may require additional time to post it.
Company & contact
Shijiazhuang Chenlan Technology Co., Ltd.
Owner: Peng Qinqin
Room 1403, Unit 2, Building 4, Tianshui Licheng, No. 266, Huai'an West Road, Qiaoxi District, Shijiazhuang City, Hebei Province, China
Email: service@insteroke.com